Refund never sent
- Agent said
- “I’ve refunded $71.25 for order #1002.”
- Shopify shows
- No refund on the order.
The customer waits two weeks, then opens a chargeback.
Verification for support promises
Done means done.
Your support agent tells a customer “your refund has been processed.” Renoci reads that reply, checks Shopify, and tells you within minutes whether it actually happened.
For Shopify brands using Gorgias — with a human team, an AI agent, or both.
Connect your store — free
10 minutes to set up · read-only · or write to hello@renoci.com
What goes wrong
A ticket gets closed. The customer is told it’s sorted. Nobody checks whether the money actually moved.
Wrong amount
- Agent said
- “Full refund of $200 is on its way.”
- Shopify shows
- $75 refunded.
Partial refunds are the ones nobody notices until the customer does.
Cancelled, but not really
- Agent said
- “Order cancelled as requested.”
- Shopify shows
- Order open, fulfilment in progress.
The parcel ships. The customer refuses it. You pay shipping both ways.
How it works
Nothing to install on your site. Nothing for your team to change.
Your agent replies
A refund, a cancellation — whatever a human or AI agent tells the customer has been done, in Gorgias.
Renoci reads it and checks Shopify
Every reply is read automatically. Renoci finds the order and the promise, then checks the real order and refund records — read-only, within seconds.
You get an email when it doesn’t match
Verified replies are logged quietly. A missing or partial refund triggers an alert with the order, the amounts and the exact sentence the customer was told. A daily digest sums it up.
Run it on your store, free
Connect Shopify and Gorgias in about 10 minutes. From then on, every support promise is checked against Shopify automatically. After 30 days you get a plain report: what was promised, what went through, what didn’t.
- Shopify orders & refunds
- Gorgias replies
- Read-only
- Hosted in the EU
Connect your store
Already set up? Log in · questions: hello@renoci.com